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Monday, August 23, 2010

Industrial Marketing SCDL Exam - 9

This solved paper has been contributed by Sanjog Kumar

THANKS TO : Sanjog Kumar

Saturday, August 21, 2010

Personal Administration New Engine SCDL Exam - 4

This solved paper has been contributed by Abhimanyu Mohanta

THANKS TO : Abhimanyu Mohanta

Personnel Administration

Assignment -1
1. Post independence labours legislations enact in India are
            -Labour dispute act-1947
            -Indistrial Enployment act 1946
            -Factory Act 1948

2.Development of personnel administration in India was  started in the year 1920
3.Personnel management is workforce centered
4.The three dimension of PM contains
-Personnel aspect
-welfare aspect
-Industrial relation aspect
5. Earning is stimulated by desire for –change
6. Human resource is now assuming a greater role in –strategic business partner
7.The starting point for job evaluation is –job analysis
8. Indivisual perceived to understand the current direction—incompetency
9. Communication in HR development is indirect (FALSE)
10. System which replace human labour by machine---modernization
11.Internal mobility in an organization  includes—
12.The central idea of personal management is---
13.Internal criteria are related to ultimate purpose of the programe (T/F)
14. Solution to surplus employee
-early retirement
15. The upper limit of actual wage is living wage
16.Direct compensation
-bonuses or commissions
17. Various compensation theory are
-Reinforcement theory
-Equity theory
18.The well –established bases of promotion are seniority and merit(True)
19. Participative forms are prevalent in India are-
-work committees
-joint management councils
-joint councils
20. Industrial units of employees >500 workmen   are to constitute a shop council for each dept.
21. Advantages of employee wellness program
-cost control
-emphasize team work
22. Leading ERP solutions provides e_learning modules which comprises
-Learning Administration Components
-Learning Interaction components
-strategic enterprise components

Assignment -2

1.A country’s system of industrial relation rest on—society
2. Efficency of labour may also be expressed in terms of---
            -unit of physical output
            -output per man hour
            -output per man shift
3. HRM system means
            -designing HR  policies
            -procedures and rules
            -HR direction
4. Dean of the school of Business administration at the University of Massachusetts -Dr George S.Odiorne
5. The nature HR management is –strategic

6. Leadership is all about---influencing people
7. Outcome may be ---

8. Career anchor include
            -managerial competency
            -technical-functional competency
            -search for security
09. Job stress can only be manifested itself in negative ways. (T/F)
10. The level of wage-related to earning capacity and worklood is— a fair wage
11. The conventional view about the role of a trainer is to conduct training programe (T)
12. Bonus paid as per statuary norms and regulations.

13. Training manager-------
14. Match the following
1st step of success plan---management staffing plan
3rd step of success plan---creation of congenial environment
4th step of success plan---appraisal
5th step of success plan---preparation of management resource industry

15. Adults are motivated to learn by both extrinsic and intrinsic motivators (T)

16. Need theory help to explain the value that a person places on certain---outcomes?
17. Match the following
Contract of labour act---1970
Industrial dispute act----1947
Factory act----------------1948
Payment of bonus act ---1965

18. ERP stands for: Enterprise Resource planning

19. Components of compensation system
            -job description and analysis
            -job evaluation
            -pay structure
            -salary survey


Wednesday, August 18, 2010

TQM and HR - 9

This solved paper has been contributed by Shalini Hareesh

THANKS TO : Shalini Hareesh

SCDL-answers for TQM and HR...... The highlighted bullets are the answers.
Multiple choice Single response

1) A business uses for its operations, products both in
·         Hard and soft domains

2) These are costs incurred in keeping failure and appraisal costs to minimum
·         Prevention costs

3) How many levels of plan are there?
·         4

4) The business influences
·         Employee’s morale

5) Leadership is
·         Cause of success in business

6)  The idea of quality department
·         is outdated

7) Common understanding across business
·         customers---

8) Collection of data must be tune with the organizational objectives defined by the
  • top management

9) QFD means
·         Quality function deployment

10)  Customer is
  • king

11) For objective evaluation of strategy, the criteria is
·         strategic fit

12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making.
·         Brain storming

13) Feiganbaum’s major contribution was
  • Cost of quality.

14) Prevention costs are those incurred
  • On taking steps to prevent defects happening

15) Managing continual improvement is
  • A process subsequent to defining strategies.

Multiple choice multiple answers

1) When you ask a question on “place” the answers give you options for and then you weigh the options to reach a conclusion, the options are
  • Establishing the process in house
  • The preferred location from an input point
  • Outsource

2) Managers should know
  • organisation vision---
  • organisation strategy—
3) Business being process oriented, you are to control your
  • resources
  • examine business trends
  • measuring outcome of each process

4) In ISO 14001 in paragraph of standard consists of requirements like

·         operational control
·         emergency preparedness
·         management reviews

5) Customers need change with
  • Time
  • Space
6) The scope of audit during the audit of sales could be to examine
  • The customer satisfaction
  • How the orders were executed
  • Contribution to turnover

7) Benefits of planning are
·         Image
·         Competition

8) You should know customer’s
  • Current needs
  • Future needs

Business needs following criteria as performance assessement
  • Standing in the market
  • Quality culture in the organisation
  • Cost reduction

10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are:

Correct answer:
  • Identify environmental aspects
  • Determine those that can have a significant impact
  • Understand the legal and other requirments too.
11) ISO developed co-operation in the spheres of
  • Scientific activities
  • peace
12) Not all incentives appeal to all but following must get analyzed
  • Individual trends
  • Individual preference
  • Individual experience

13) Categorisation of quality cost include
·         Appriassal cost
·         Prevention cost
·         Failure cost

True or false

1) Understanding customer is not only important for design but equally so for delivery of product or service--- true

2)Like you have internal customers, there are internal suppliers too---True

3)Planning decreases time to lead in competition—True

4) Standard should be generic--True

5) Meaning of strategy is art/science of planning—Ans. True

6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of  conducting business.--- True

7) Specific goals directs organizations on “don’t’s”--false

8) A simple compelling and shared vision can sustain the  commitment needed—True

9) At the time of brain storming every member starts talking.—false

10) A vision for business must be compelling---True

11) People do not capabilites to respond to a range of situations--False
12) PDCA cycle was introduced by Walter Shewalt—False

13) During the 1960s the concept of quality costs emerged--- True

14) Collection of data must be in tune with the organisation’s objective as defined by the top management.---True

Select the blank

1)Business is a set of ­­­­­­­­­­­­­­­­­­­­­­­___________________ processes
  • Strategic

2) Quality of product or service is because the __________________not because of verification or inspection.
  • Design

3) The system is an --------- set of activities with a mutual influence through a well-defined sequence of relation.
·         Inter-related

4) Organisations need a leader to give a ----
·         Direction

5) The ---- is the ability of the QMS to achieve the targeted results
·         Integrity

6) In degree of instutionalisation, a managed process that is tailored from the organisations’ standard process according to the tailoring guildelines is the meaning of the term:
·         Defined processes----

7) Top management of Karnataka Steel Ltd being concerned about the
  • Welfare of workers

8) In process concept with ------- you can provide a way to incorporate knowledge of how to do things better.
·         Interdependence

9)  Those who are not ---- will never make any progress
  • aware

10) ---- is the measurement scale where values occur most frequently.
  • mean

11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis.
  • Deliberate

12) In hierarchy of human needs, food and shelter are ___________
  • Essential needs.

Match the following:

Internal organisation for standardization---ISO
Bureau of Indian standards--BIS
Greek “isos---equal
Official operation of ISO---1947

TQM- is a philosophy
Total quality management—needs commitment at the top management
Motivation-Enhances morale of the people
Quality of measurement process is: essential at each level in an organisation.

Phil crobsy---14 steps quality improvement program
Taguchi----Quality in design
Ichikawa-- Company wide motivation
Crosby---quality of management

Friday, August 13, 2010

Materials Management New Pattern Assignment - 14

This solved paper has been contributed by Ram Chandra

THANKS TO : Ram Chandra
Message from the sender. Please check the answers as All the answers marked are not correct.

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