Business Communication - 11

LIST OF ATTEMPTED QUESTIONS AND ANSWERS



Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication
Your Answer
Non-Direct Communication

Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written
Your Answer
Visual

Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication
Your Answer
Written communication

Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language
Your Answer
Language

Multiple Choice Single Answer
Question
These are permanent records for business
Correct Answer
Business letters
Your Answer
Business letters

Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters
Your Answer
Business letters

Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward
Your Answer
Outward

Multiple Choice Single Answer
Question
This consists of the name and address of the person to whom the letter is being sent.
Correct Answer
Inside address
Your Answer
Inside address

Multiple Choice Single Answer
Question
Objectives of the letter can be known in one glance by reading the
Correct Answer
Subject
Your Answer
Subject

Multiple Choice Single Answer
Question
Modern psychology personality mean
Correct Answer
The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.
Your Answer
The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.

Multiple Choice Single Answer
Question
Accommodating style may prove useful when
Correct Answer
Main training harmony and avoiding disruption is important in the situation
Your Answer
Main training harmony and avoiding disruption is important in the situation

Match The Following
Question
Correct Answer
Your Answer
Compromising style refers to behaviours
At an intermediate level of cooperativeness
At an intermediate level of cooperativeness
Compromise achieves moderate but only
Partial satisfaction for each party
Partial satisfaction for each party
Avoiding refers to
Unassertive and uncooperative behaviour
Unassertive and uncooperative behaviour
Person uses avoiding style
To stay away from conflict
To stay away from conflict
A negotiation situation is one in which the individuals are
Committed to peaceful means of resolving their dispute.
Committed to peaceful means of resolving their dispute.

Match The Following
Question
Correct Answer
Your Answer
Conflict
Disagreement
Goals
Incompatible
Goals
Disagreement
Intra personal
Within an individuals
Within an individuals
Inter personal
Between individuals
Between individuals
Intra group
Among members
Among members

True/False
Question
Individual resistance to change reflects personality traits of employees.
Correct Answer
True
Your Answer
False

True/False
Question
In change process employee participation should be avoided.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
In the counter shock phase the defensive mechanism become
Correct Answer
Active
Your Answer
Active

Multiple Choice Single Answer
Question
Stress is non specific response of the body to
Correct Answer
Stimulations
Your Answer
Stimulations

True/False
Question
The Key to deal with hyperstress his in good planning
Correct Answer
True
Your Answer
True

True/False
Question
A strange culture is better able to learn from it’s past.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Autocratic leader centralizes power
Correct Answer
In theme
Your Answer
In theme

Multiple Choice Single Answer
Question
It is important for a manager to study the human behaviours within the context of an
Correct Answer
Organization
Your Answer
Organization

True/False
Question
Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Hawthorne studies points out the need for
Correct Answer
Recognition
Your Answer
Recognition

Select The Blank
Question
Perception includes all those ________ by which an ________ receives information about his environment
Correct Answer
processess
Your Answer
processess
Correct Answer
individual
Your Answer
individual

Select The Blank
Question
Employee’s initial ________ to the organization is determined largely by their individual ________
Correct Answer
commitment
Your Answer
commitment
Correct Answer
characteristic
Your Answer
characteristic

Select The Blank
Question
Every organization is a ________ system because its members come from the ________.
Correct Answer
social
Your Answer
social
Correct Answer
society
Your Answer
society

Select The Blank
Question
Hygiene factors are ________ for ________
Correct Answer
necessary
Your Answer
necessary
Correct Answer
Performance
Your Answer
Performance

Select The Blank
Question
________ are forced to introduce change in response to ________ pressure.
Correct Answer
Organizations
Your Answer
Organizations
Correct Answer
environmental
Your Answer
environmental

Select The Blank
Question
People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change.
Correct Answer
technological
Your Answer
growing
Correct Answer
resist
Your Answer
technological

Multiple Choice Single Answer
Question
Group members should have a
Correct Answer
Common objective
Your Answer
Common objective

True/False
Question
Morale is static phenomenon
Correct Answer
False
Your Answer
False

True/False
Question
Good HR practices can enhance morale in the organization
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Task oriented roles include
Correct Answer
Seeking information or opinions
Your Answer
Seeking information or opinions

Select The Blank
Question
Cross- functional teams bring together the ________ and skills of people from ________ work areas.
Correct Answer
knowledge
Your Answer
knowledge
Correct Answer
various
Your Answer
various

True/False
Question
The same message received when you are angry or depressed is often interpreted differently when you are happy
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Organizational objectives can be achieved by
Correct Answer
Group work , Division of labour , Hierarchy of authority
Your Answer
Group work

Multiple Choice Multiple Answer
Question
OB applies
Correct Answer
Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior
Your Answer
Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior

Multiple Choice Multiple Answer
Question
In spite of many similarities, every person has
Correct Answer
Different perception , Different quality of intelligence , Different ways of behavior
Your Answer
Different perception , Different quality of intelligence , Different ways of behavior

Multiple Choice Multiple Answer
Question
Small Rest Pauses
Correct Answer
Refreshes a person psychologically , Refreshes a person physiologically , Increases output
Your Answer
Refreshes a person psychologically , Refreshes a person physiologically , Increases output

Multiple Choice Multiple Answer
Question
Theories of leadership
Correct Answer
Trait theory , Fiedler’s theory , Life cycle theory
Your Answer
Trait theory , Fiedler’s theory , Life cycle theory

Multiple Choice Multiple Answer
Question
For every change there are
Correct Answer
Certain forces (some in favour of the change ) , Certain forces against the change , People who makes changes
Your Answer
Certain forces (some in favour of the change ) , Certain forces against the change

Multiple Choice Multiple Answer
Question
Manager need to identify the discrepancies while deciding need for change
Correct Answer
What is , What should be , Who and how to be done
Your Answer
What is , What should be

Multiple Choice Multiple Answer
Question
Factors forming culture of an organization
Correct Answer
Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees
Your Answer
Organizational rituals and ceremonies , Norms that are shared by the teams

Multiple Choice Multiple Answer
Question
Communication can be
Correct Answer
vertical , horizontal , diagonal
Your Answer
vertical , horizontal , diagonal

Select The Blank
Question
________ communication refers to communication between managers and workers located in ________ functional divisions
Correct Answer
Diagonal
Your Answer
Diagonal
Correct Answer
different
Your Answer
different

Multiple Choice Multiple Answer
Question
Some behavioural symptoms of stress are
Correct Answer
High blood pressure , Bowel irritation , Back ache
Your Answer
Bowel irritation , Biting nails

Multiple Choice Multiple Answer
Question
Alarm reaction
Correct Answer
Initial , Shock phase , Resistance is lowered
Your Answer
Initial , Shock phase , Resistance is lowered