Business Communication - 14

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question Examples of salutations would be
Correct Answer Dear sir , Respected Sir
Your Answer Dear sir , Respected Sir

Multiple Choice Single Answer
Question What always affects the business decisions
Correct Answer Information
Your Answer Information

Multiple Choice Single Answer
Question Encoded ideas take the shape of
Correct Answer Message
Your Answer Message

Multiple Choice Multiple Answer
Question The different kinds of formal communications are
Correct Answer Downwarda , Upward , Horizontal
Your Answer Downwarda , Upward , Horizontal

Multiple Choice Multiple Answer
Question The different kinds of listening are as follows
Correct Answer Discriminative listening , Evaluation listening , Emphatic listening
Your Answer Discriminative listening , Evaluation listening , Emphatic listening

Multiple Choice Single Answer
Question This consists of the name and address of the person to whom the letter is being sent.
Correct Answer Inside address
Your Answer Inside address

Multiple Choice Multiple Answer
Question Normally in real world people are invited in the meeting
Correct Answer Because of status , Out of courtesy
Your Answer Because of status , Because of friendship , Out of courtesy

Multiple Choice Multiple Answer
Question The organizations procedures should be followed for
Correct Answer Formal meetings , Informal meetings , Structured meetings
Your Answer Formal meetings , Informal meetings

Multiple Choice Multiple Answer
Question A person without vision sees
Correct Answer what is immediate , what is convenient
Your Answer what is immediate , what is convenient

Multiple Choice Single Answer
Question Goals shift our emphasis from activity to
Correct Answer Output
Your Answer Achievement

Multiple Choice Multiple Answer
Question The first step for setting goals is
Correct Answer Identify your vision , Develop statement of purpose , Evaluate plans
Your Answer Identify your vision , Develop statement of purpose

True/False
Question Short term goals helps you to reach the intermediate goals
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question When ever you have decided to complete work you have to
Correct Answer Start early
Your Answer Start early

True/False
Question Putting off doing unpleasant work until future time is procrastination
Correct Answer True
Your Answer False

True/False
Question People resist doing their work in the order of its importance
Correct Answer True
Your Answer False

Multiple Choice Single Answer
Question Rat Race
Correct Answer Options a and b
Your Answer An environment where people compete fiercely with one another

True/False
Question Sometimes one has to give up what is merely good in order to do what is best
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question A person tend to break another persons trust when
Correct Answer The person is inconsistent , When his words and actions do not match , When he loses credibility
Your Answer The person is inconsistent , When his words and actions do not match , When he loses credibility

Multiple Choice Single Answer
Question Arguments
Correct Answer Options a and b
Your Answer Forceful attempt to change another persons point of view

True/False
Question If you desire to build relationships, care for people whom you come in contact with
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question The greatest disadvantage of this method of presentation is that the speaker may forget some important points.
Correct Answer Memorized presentations
Your Answer Memorized presentations

Multiple Choice Multiple Answer
Question These always boost the morale of the workers
Correct Answer Discussions , Training , Meeting
Your Answer Discussions , Training , Meeting

Multiple Choice Multiple Answer
Question Business communication is
Correct Answer Interpersonal , Governed by norms and conventions , Has certain goals
Your Answer Interpersonal , Governed by norms and conventions , Has certain goals

Multiple Choice Multiple Answer
Question Mechanical barriers in communication would include
Correct Answer Bad telephone connection , Whistling loudspeakers
Your Answer Bad telephone connection , Whistling loudspeakers

Multiple Choice Single Answer
Question Feedback
Correct Answer The reply sent by communicatee
Your Answer The reply sent by communicatee

Multiple Choice Single Answer
Question Social context
Correct Answer Refers to the way in which the nature of relationship between communication as well as who is present
Your Answer Refers to the way in which the nature of relationship between communication as well as who is present

True/False
Question No two persons possess accurately similar frames of mind
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

It is the explanation of how one task relates to another under downward communication. job rationale job rationale

Messages flowing from subordinates to superiors are labeled as upward communication upward communication

It consists of messages between members of an organization. horizontal communication horizontal communication

These communication networks can often deliver messages more quickly than official channels can. Informal communication Informal communication

In this type of grapevine one person seeks out and tells everyone the information he or she has obtained gossip chain gossip chain


True/False
Question Poor listening can be altered only through conscious effort
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

Customer service technical Support technical Support

Print material catalogues sales letter

House Journals private circulation private circulation

Uninvited proposal sales letter catalogues

Proposal appeal or bids appeal or bids


True/False
Question All companies use printed memorandum stationary for processing memorandums
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question Ectomorph would mean
Correct Answer Thin , Youthful , Tall
Your Answer Thin , Youthful , Tall

Multiple Choice Single Answer
Question Facial Expression
Correct Answer Tone of our voice, wide eyes, raised eyebrows etc
Your Answer Tone of our voice, wide eyes, raised eyebrows etc

True/False
Question Pointless meetings take place in obedience to the law of inertias
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Values
Correct Answer A unifying code of practice which supports and enhances cooperation
Your Answer A unifying code of practice which supports and enhances cooperation

Select The Blank
Question The ________ should construct the message to be sent in a ________ manner
Correct Answer communicator
Your Answer communicator
Correct Answer meaningful
Your Answer feedback

Select The Blank
Question Style refers to a set of ________ of an individual that gives ________ to the person.
Correct Answer behaviors
Your Answer behaviors
Correct Answer uniqueness
Your Answer uniqueness

Select The Blank
Question ________ gives one ________ consciousness.
Correct Answer Power
Your Answer Power
Correct Answer status
Your Answer status

Select The Blank
Question It is necessary to acquire the ability to sustain direct ________, if you want to be taken ________.
Correct Answer eye contact
Your Answer eye contact
Correct Answer seriously
Your Answer seriously

Select The Blank
Question ________ communication is necessary and effective where need for ________ is permanent, or if the topic requires detailed explanation.
Correct Answer Written
Your Answer information
Correct Answer information
Your Answer Written

Select The Blank
Question Once the ________ statements are established then you can try and communicate the ________.
Correct Answer mission
Your Answer vision
Correct Answer vision
Your Answer mission

Select The Blank
Question ________ is a picture in your minds eye of the way things could or should be in the days ________
Correct Answer Vision
Your Answer Vision
Correct Answer ahead
Your Answer ahead

Select The Blank
Question Working towards the ________ of any ________ involves setting and achieving a series of goals.
Correct Answer accomplishment
Your Answer accomplishment
Correct Answer vision
Your Answer vision

Select The Blank
Question A vision to be ________ must become a ________ for the decisions and actions of your group.
Correct Answer worthy
Your Answer worthy
Correct Answer principle
Your Answer principle

Select The Blank
Question People who focus their attention primarily on ________ when interacting with others rarely build ________ lasting relationships.
Correct Answer themselves
Your Answer themselves
Correct Answer positive
Your Answer positive

Select The Blank
Question People belonging to ________ ________ background send out different body signals
Correct Answer cultural
Your Answer different
Correct Answer different
Your Answer cultural

True/False
Question Horizontal communication is between superiors and subordinates
Correct Answer False
Your Answer False