Business Process Re-Engineering - 9

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False
Question
The project should not be properly explained to the store managers.
Correct Answer
False
Your Answer
False

Match The Following
Question
Correct Answer
Your Answer
Video
For tele-conferencing
For tele-conferencing
Instant messaging
For real time exchange of notes & messages
For real time exchange of notes & messages
Chat
Used to conduct toll-free conversation
For tele-communication
Bulletin Board
Used to post notices
Used to post notices

Multiple Choice Single Answer
Question
A Major Principle & Tactics for Reconfiguring around Processes was :-
Correct Answer
Orchestrate
Your Answer
Orchestrate

Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer
Delays of Supplier Payments , Longer Implementation Times , Inability to support continuous improvement & change management

Multiple Choice Single Answer
Question
The flip side of high success potentials is :-
Correct Answer
High project risk
Your Answer
Low project risk

Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Daven port

Multiple Choice Multiple Answer
Question
Steps involved in BPR Project are :-
Correct Answer
Project Preparation , Redesign of Processes , Implement of new Processes
Your Answer
Project Preparation , Redesign of Processes , Implement of new Processes

Multiple Choice Multiple Answer
Question
TQM is related to which factor?
Correct Answer
Quality System , Management , Personnel
Your Answer
Quality System , Management

Multiple Choice Multiple Answer
Question
Managing E-Processes consists of :-
Correct Answer
ERP , E-Commerce , E-Governance
Your Answer
ERP , E-Commerce

Multiple Choice Multiple Answer
Question
Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer
Waning of enthusiasm , Frustration , Commitment
Your Answer
Over enthusiasm , Frustration , Waning of enthusiasm

Multiple Choice Multiple Answer
Question
Customer Service Strategies are :-
Correct Answer
Service Needs , Cost of Service , Revenue Management
Your Answer
Service Needs , Production Technology , Cost of Service

Multiple Choice Single Answer
Question
Cost reduction, customer satisfaction goals should be included in :-
Correct Answer
Vision statement
Your Answer
Mission statement

Select The Blank
Question
In a Re-engineering project the Third phase is ________.
Correct Answer
Creating vision for new process
Your Answer
Planning for transition

Select The Blank
Question
In Micro level reengineering, the performance focus is ________.
Correct Answer
Financial
Your Answer
Technical

Multiple Choice Multiple Answer
Question
Areas of Productivity Increase are :-
Correct Answer
Quality , Quantity , Rejection Level
Your Answer
Quality , IT , Quantity

Multiple Choice Single Answer
Question
Commonly used methodology in SAP R3 implementation is :-
Correct Answer
ARIS
Your Answer
PM Module

Multiple Choice Multiple Answer
Question
During Design Phase, the Top Management should :-
Correct Answer
Listen , Respond , Feedback
Your Answer
Listen , Respond , Feedback

Select The Blank
Question
Simplification & Re-engineering can overlap together from the ________ of an organization.
Correct Answer
Process Orientation
Your Answer
Process Orientation

True/False
Question
"Indicative thinking" technique is used for purpose of comparison of the re-engineered process
Correct Answer
False
Your Answer
True

True/False
Question
The process matrix illustrates process and information system dependencies.
Correct Answer
False
Your Answer
True

Multiple Choice Single Answer
Question
Example of Internal Resistance is :-
Correct Answer
Manager
Your Answer
Vendor

Multiple Choice Single Answer
Question
Inclusion of customers in the planning process increases :-
Correct Answer
Confidence level of strategic plan
Your Answer
Reliability of strategic plan

Select The Blank
Question
Breakthrough Results in search for & the implementation of radical change in business process are by ________.
Correct Answer
BPR
Your Answer
ERP

Multiple Choice Multiple Answer
Question
The Top Management should also ensure the support of :-
Correct Answer
Senior Managers , Stakeholders , Associates
Your Answer
Senior Managers , Associates , Processes

True/False
Question
Financial integration implies that each of the participants has a financial stake in operations of other participants.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Which technique is used when sufficient number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer
Process benchmarking
Your Answer
Process benchmarking

True/False
Question
Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer
True
Your Answer
True

True/False
Question
Organizational culture does not have any effect on re-engineering project.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Learning objectives in BPR evolution of BPR for E-Business are :-
Correct Answer
Understand how web enabled e-business change the nature of BPR , Understand how e-processes will be managed , Principles & tactics for redesign
Your Answer
Understand how web enabled e-business change the nature of BPR , Principles for organizational material requirement , Principles & tactics for redesign

Select The Blank
Question
Hard Barrier example could be ________.
Correct Answer
Legal Obstacles
Your Answer
External Resistance

Multiple Choice Single Answer
Question
In a continuous process improvement mode 4th step is
Correct Answer
Measure the performance
Your Answer
Identify & implement the improvement

Match The Following
Question
Correct Answer
Your Answer
Intellectual
Capturing the intellectual assets
Capturing the intellectual assets
Analytical
Improving analysis of information
Improving analysis of information
Geographical
Coordinating processes across the distances
Coordinating processes across the distances
Integrative
Coordination between tasks & process
Coordination between tasks & process

Multiple Choice Single Answer
Question
Companies undertaking BPR projects typically look for :-
Correct Answer
Drastic Improvements
Your Answer
Drastic Improvements

Multiple Choice Multiple Answer
Question
Application Systems Languages are :-
Correct Answer
ABAP/4 , VB , VC++
Your Answer
VB , VC++

Multiple Choice Single Answer
Question
Resistance against indoctrination & power usage is termed as :-
Correct Answer
Type B Resistance
Your Answer
Type B Resistance

Multiple Choice Multiple Answer
Question
Parameters of Micro Level Re-engineering are :-
Correct Answer
Optimization , Short , Diverse
Your Answer
Optimization , Diverse , Technology

True/False
Question
Measurements are central to a fact based decision-making process.
Correct Answer
True
Your Answer
True

True/False
Question
Process re-engineering efforts should be guided by values and beliefs.
Correct Answer
False
Your Answer
True

Select The Blank
Question
The process of ordering from a supplier is called as ________ process.
Correct Answer
Interorganised
Your Answer
Interdepartmental

Multiple Choice Single Answer
Question
Raw materials, finished goods, WIP, spares etc. flow from vendor to customer is called as :-
Correct Answer
Value Flow
Your Answer
Cash Flow

Select The Blank
Question
Cycle Time, Asset Turnover & Response Time goals are achieved by ________.
Correct Answer
Velocity Goal
Your Answer
Productivity Goal

Select The Blank
Question
Open ended statements of purpose to be used when managers do not want to become entangled in specific, are called as ________.
Correct Answer
Goals
Your Answer
Visions

Select The Blank
Question
Squeeze out waiting time in process links to create value is ________ Principle.
Correct Answer
Lose Wait
Your Answer
Synchronize

True/False
Question
Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer
False
Your Answer
True

True/False
Question
The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer
True
Your Answer
True

Select The Blank
Question
In Kaizen, focus is on ________ Improvement.
Correct Answer
Continuous
Your Answer
Quality

Multiple Choice Single Answer
Question
On which point there is similarity between re-engineering and continuous improvement?
Correct Answer
Time management
Your Answer
Type of change