TQM and HR - 9

This solved paper has been contributed by Shalini Hareesh

THANKS TO : Shalini Hareesh

SCDL-answers for TQM and HR...... The highlighted bullets are the answers.

Multiple choice Single response

1) A business uses for its operations, products both in

·         Hard and soft domains

2) These are costs incurred in keeping failure and appraisal costs to minimum

·         Prevention costs

3) How many levels of plan are there?

·         4

4) The business influences

·         Employee’s morale

5) Leadership is

·         Cause of success in business

6)  The idea of quality department

·         is outdated

7) Common understanding across business

·         customers---

8) Collection of data must be tune with the organizational objectives defined by the

• top management

9) QFD means

·         Quality function deployment

10)  Customer is

• king

11) For objective evaluation of strategy, the criteria is

·         strategic fit

12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making.

·         Brain storming

13) Feiganbaum’s major contribution was

• Cost of quality.

14) Prevention costs are those incurred

• On taking steps to prevent defects happening

15) Managing continual improvement is

• A process subsequent to defining strategies.

Multiple choice multiple answers

1) When you ask a question on “place” the answers give you options for and then you weigh the options to reach a conclusion, the options are

• Establishing the process in house
• The preferred location from an input point
• Outsource

2) Managers should know

• organisation vision---
• organisation strategy—
•  

3) Business being process oriented, you are to control your

• resources
• examine business trends
• measuring outcome of each process

4) In ISO 14001 in paragraph of standard consists of requirements like

·         operational control

·         emergency preparedness

·         management reviews

5) Customers need change with

• Time
• Space

6) The scope of audit during the audit of sales could be to examine

• The customer satisfaction
• How the orders were executed
• Contribution to turnover

7) Benefits of planning are

·         Image

·         Competition

8) You should know customer’s

• Current needs
• Future needs

9) Business needs following criteria as performance assessement

• Standing in the market
• Quality culture in the organisation
• Cost reduction

10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are:

Correct answer:

• Identify environmental aspects
• Determine those that can have a significant impact
• Understand the legal and other requirments too.
•  

11) ISO developed co-operation in the spheres of

• Scientific activities
• peace

12) Not all incentives appeal to all but following must get analyzed

• Individual trends
• Individual preference
• Individual experience

13) Categorisation of quality cost include

·         Appriassal cost

·         Prevention cost

·         Failure cost

True or false

1) Understanding customer is not only important for design but equally so for delivery of product or service--- true

2)Like you have internal customers, there are internal suppliers too---True

3)Planning decreases time to lead in competition—True

4) Standard should be generic--True

5) Meaning of strategy is art/science of planning—Ans. True

6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of  conducting business.--- True

7) Specific goals directs organizations on “don’t’s”--false

8) A simple compelling and shared vision can sustain the  commitment needed—True

9) At the time of brain storming every member starts talking.—false

10) A vision for business must be compelling---True

11) People do not capabilites to respond to a range of situations--False

12) PDCA cycle was introduced by Walter Shewalt—False

13) During the 1960s the concept of quality costs emerged--- True

14) Collection of data must be in tune with the organisation’s objective as defined by the top management.---True

Select the blank

1)Business is a set of ­­­­­­­­­­­­­­­­­­­­­­­___________________ processes

• Strategic

2) Quality of product or service is because the __________________not because of verification or inspection.

• Design

3) The system is an --------- set of activities with a mutual influence through a well-defined sequence of relation.

·         Inter-related

4) Organisations need a leader to give a ----

·         Direction

5) The ---- is the ability of the QMS to achieve the targeted results

·         Integrity

6) In degree of instutionalisation, a managed process that is tailored from the organisations’ standard process according to the tailoring guildelines is the meaning of the term:

·         Defined processes----

7) Top management of Karnataka Steel Ltd being concerned about the

• Welfare of workers

8) In process concept with ------- you can provide a way to incorporate knowledge of how to do things better.

·         Interdependence

9)  Those who are not ---- will never make any progress

• aware

10) ---- is the measurement scale where values occur most frequently.

• mean

11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis.

• Deliberate

12) In hierarchy of human needs, food and shelter are ___________

• Essential needs.

Match the following:

1)

Internal organisation for standardization---ISO

Bureau of Indian standards--BIS

Greek “isos---equal

Official operation of ISO---1947

2)

TQM- is a philosophy

Total quality management—needs commitment at the top management

Motivation-Enhances morale of the people

Quality of measurement process is: essential at each level in an organisation.

3)

Phil crobsy---14 steps quality improvement program

Taguchi----Quality in design

Ichikawa-- Company wide motivation

Crosby---quality of management