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Submitted By: Nithya D. on 11 April 2023
Thanks Nithya for sharing and helping other fellow students.
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1. Which of the following is a core principle of Total Quality Management (TQM)?
a) Customer satisfaction is the primary focus
b) Achieving maximum profits is the primary goal
c) Production speed is more important than quality
d) Employee satisfaction is not important
Answer: a) Customer satisfaction is the primary focus
2. Match the following HR audit areas with their focus:
A. Compliance
B. Recruitment and selection
C. Performance management
i. Ensuring legal requirements are met
ii. Ensuring effective processes for hiring and promoting employees
iii. Ensuring effective processes for managing employee job performance
Answer:
A- i
B- ii
C- iii
3. T/F: The goal of an HR audit is to identify areas of improvement in HR practices.
Answer: True
4. T/F: An HR audit is a one-time event that is conducted at a specific point in time.
Answer: False (HR audits are typically conducted on a regular basis to ensure ongoing compliance.)
5. Which of the following is a key component of TQM?
a) Employee disengagement
b) Continuous improvement
c) High employee turnover
d) Low customer satisfaction
Answer: b) Continuous improvement
6. What is the primary objective of an HR audit?
a) To reduce employee morale
b) To improve HR processes and practices
c) To eliminate employee benefits
d) To increase employee turnover
Answer: b) To improve HR processes and practices
7. T/F: A top-down approach is the most effective way to implement TQM.
Answer: False (A bottom-up approach, which involves employee participation and empowerment, is often more effective in implementing TQM.)
8. What is the main purpose of a TQM program?
a) To increase employee turnover
b) To improve customer satisfaction
c) To reduce employee benefits
d) To eliminate employee training
Answer: b) To improve customer satisfaction
9. Which of the following is a key factor in a successful HR audit?
a) Management resistance to change
b) Employee disengagement
c) Top-down approach to HR processes
d) Support from senior management
Answer: d) Support from senior management
10. Which of the following is a common approach to TQM implementation?
a) Top-down approach
b) Bottom-up approach
c) Middle-out approach
d) Lateral approach
Answer: b) Bottom-up approach
11. What is the primary purpose of a TQM team?
a) To reduce employee morale
b) To increase employee turnover
c) To improve processes and products
d) To eliminate employee benefits
Answer: c) To improve processes and products
12. Match the following TQM tools with their functions:
A. Flowcharting
B. Cause-and-effect diagram
C. Pareto chart
i. Identifying the most common causes of a problem
ii. Graphically depicting the flow of a process
iii. Identifying the most important problems to focus on
Answer:
A- ii
B- i
C- iii
13. T/F: Employee engagement is not important in the TQM process.
Answer: False (Employee involvement and empowerment is a key element of TQM.)
14. What is the primary goal of a TQM program?
a) To reduce customer satisfaction
b) To increase employee benefits
c) To eliminate employee training
d) To improve processes and products
Answer: d) To improve processes and products
15. Match the following TQM principles with their definitions:
A. Continuous improvement
B. Customer focus
C. Employee involvement
i. A focus on meeting and exceeding customer expectations
ii. The involvement and empowerment of employees in the improvement process
iii. A never-ending focus on improving processes and products
Answer:
A- iii
B- i
C- ii
16. What is the primary purpose of an HR audit?
a) To evaluate employee job performance
b) To ensure compliance with legal requirements
c) To determine employee job satisfaction
d) To determine employee compensation and benefits
Answer: b) To ensure compliance with legal requirements
17. Which of the following is a key component of a successful HR audit?
a) Employee resistance to change
b) Employee disengagement
c) Employee participation
d) Employee isolation
Answer: c) Employee participation
18. T/F: Continuous improvement is a key principle of TQM.
Answer: True
19. What is the goal of an HR audit?
a) To reduce employee productivity
b) To increase employee turnover
c) To identify areas of improvement in HR practices
d) To eliminate employee benefits
Answer: c) To identify areas of improvement in HR practices
20. T/F: The primary purpose of an HR audit is to evaluate employee job performance.
Answer: False (The primary purpose of an HR audit is to ensure compliance with legal requirements.)
21. Which of the following is a key element of TQM?
a) Increasing production speed
b) Focusing on profits above all else
c) Eliminating employee feedback
d) Engaging employees in the improvement process
Answer: d) Engaging employees in the improvement process
22. Which of the following is a key element of TQM implementation?
a) Short-term focus
b) Top-down approach
c) Employee isolation
d) Long-term commitment
Answer: d) Long-term commitment
23. T/F: The focus of TQM is on maximizing profits above all else.
Answer: False (The focus of TQM is on meeting and exceeding customer expectations.)
24. Which of the following is a step in the TQM process?
a) Determining employee compensation
b) Reducing employee benefits
c) Analyzing and improving processes
d) Eliminating employee training
Answer: c) Analyzing and improving processes
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